Privacy and who we are
Premier Fence Solutions is responsible for personal information collected through premierfencesolutions.co.uk and our fencing and landscaping enquiries. For privacy questions or to exercise your rights, email contact@premierfencesolutions.co.uk or telephone 07539 485779.
Information we collect
When you contact us, we collect the details you provide, such as your name, email, optional telephone number, postcode, service choice, project description and correspondence. If you choose to send photographs, measurements or access information through WhatsApp or email, these become part of that conversation.
The website and its hosting systems also process technical information needed to serve and protect the site, including requested addresses, time of access, IP address and browser information. Please do not send sensitive personal information that is unnecessary for your fencing enquiry.
How and why we use information
We use your details to answer enquiries, discuss fencing options, arrange measuring or site visits, prepare quotations and carry out agreed work. We also use technical information to operate and secure the website, prevent abuse and investigate faults.
The relevant lawful bases include taking steps you request before a contract, performing an agreed contract, complying with applicable legal obligations, and our legitimate interests in responding to customers and protecting the website. We do not add an ordinary fencing enquiry to a marketing mailing list. Where a particular activity relies on consent, you can withdraw it without affecting earlier lawful processing.
Website enquiries and email
The form collects name, email, optional telephone number, postcode, service and project details, together with a declaration that you have read this information. Successfully verified submissions are saved in a private WordPress enquiry inbox before a notification is sent to our business email. An email-notification failure does not remove the saved enquiry. Only authorised website administrators can use the inbox, export, resend and privacy-management tools.
Notifications use WordPress mail through the configured website sending system. Email conversations and mailbox copies are separate from the website inbox. Replies to an enquiry notification are directed to the enquirer’s validated email address.
Hosting, security and other recipients
The website is hosted by Nexar Web Services, which provides website hosting and support. We share relevant information with service providers where necessary to run the website, deliver messages and provide work you request, and with professional advisers or public authorities where required.
Google reCAPTCHA v3 protects the enquiry form. It processes technical and interaction information to assess automated misuse, under Google’s Privacy Policy and Terms of Service. The form uses reCAPTCHA only in its enquiry context and creates a fresh verification token when you submit.
WhatsApp is an external contact link, not an embedded tracking widget. If you use it, WhatsApp processes the conversation and service information under its own privacy information. External providers may process information outside the UK as described in their privacy information and applicable transfer arrangements. We do not sell your information.
Your rights and complaints
Depending on the circumstances, you can request access, correction, deletion, restriction, portability or withdrawal of consent, and object to processing based on legitimate interests. The right to object to direct marketing is absolute. Other rights can be subject to legal exceptions; we may need enough information to verify a request securely.
Contact contact@premierfencesolutions.co.uk to raise a concern or make a request. You may also complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint.
Security and policy changes
Access controls and form-verification checks help protect the website and its private records, but no website or email system can guarantee absolute security. External sites are responsible for their own services. We update this information when the website’s processing changes; the date above identifies this version.